Accessibility

Accessibility statement

Lancaster City Council is committed to making sure its online services are accessible to all users and comply with level AA of the Web Content Accessibility Guidelines – WCAG 2.1, in line with The Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018.

In order to help us achieve and maintain our objective we have commissioned The Digital Accessibility Centre (DAC) to carry out WCAG 2.1 AA level technical compliance audits, including extensive testing by users with a wide range of disabilities.

We are currently redeveloping this website in response to DAC's initial recommendations and have scheduled a final compliance audit to take place in Q1 2021.


Changing text size and colour

All modern web browsers allow you to change colours and font sizes. We’ve tried to create a site which doesn’t get in the way when you change these settings.

Contacting us

If you have any problems using the site, we’d really like to know. We’ll try and sort it out quickly and offer you advice.


How we run our site


Mobile and tablet friendly

Whatever device and browser you use, our site should be simple to use. If something doesn't look right, please let us know.

Plain English

We try to write in plain English and avoid council jargon. If something doesn't make sense, please let us know.

Headings and page structure

Our site uses simple heading structures to make it easier to navigate, especially if you use a screen reader or other assistive device.

Web standards

We try our best to comply with current web standards (CSS and HTML) and accessibility guidelines. Please make sure you are using the latest version of your preferred web browser - our site is designed to get the best out of modern web standards and technologies.


Last updated: 20 November 2020